frequently asked questions
what is your return policy?
all sales are final. i am just one artist trying to sell my work! please purchase only when you know you are ready to give a piece its forever home.
why is shipping so expensive?
generally ceramics are heavy. that is why! also please remember that shipping prices include handling materials + labor, and also that paypal takes a cut from any sales i make through their platform.
why is everything sold out?
most of my pieces sell relatively quickly on instagram—if you want first dibs you can follow me there @hayleycranberry. most will be posted on stories, sometimes on static posts.
do you take commissions?
i decided for 2021 that i am no longer going to be taking commissions. for me, it sort of sucks the fun out of ceramics. i am hoping this keeps my relationship with my art fun and positive. however, i am still interested in collaborations. and who knows, you might be able to convince me if you email me.
what if a piece that i purchase breaks during transit?
please take a photo of the shipping box and incurred damage to the piece, and contact me at hayley(at)hayleycranberry(.)com and we can figure something out.
are all of your pieces handmade?
yes, handmade, hand-glazed, and hand-painted. some are thrown on the wheel and some are hand-built.
are your pieces non-toxic/food safe?
yes. if a piece is not food safe it will say so in the description.
what kind of packing supplies do you use?
the majority of the time i reuse packing supplies from previous packages instead of buying new boxes, bubble wrap, and paper. i will never use styrofoam packing peanuts; any packing peanuts you may receive are compostable and biodegradable. i do not ever purchase supplies from ULINE (trump mega-donors).